On Open Data + Mass Joy at the Personal Democracy Forum

Last week I spoke at the Personal Democracy Forum about the Jackie Robinson West Little League baseball team, open data, and what we should do as practitioners of civic tech and members of society.
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Here’s a video:

And here are the notes I used for the talk:

 

Yesterday morning here at PDF, we heard, for the first time I can remember in the world of civic tech, a lot about the workers and the masses. Specifically, the morning sessions around Civic Tech and Powerful Movements:

Reckoning With Power
Eric Liu
Creative Collision: How Business and Social Movements Will Reshape Our Future
Palak Shah
Putting Labor in the Lab: How Workers Are Rebooting Their Future
Carmen Rojas
Labor Codes: The Power of Employee-Led Online Organizing
Jess Kutch
Powerful Platform, Powerful Movements
Dante Barry
The Net as a Public Utility
Harold Feld

In the summer of 2014, in the city of Chicago, Illinois, a youth baseball team called Jackie Robinson West came out of nowhere (well, at least according to the vast millions of Chicagoans who don’t follow such things) to compete for the World Championship in the Little League Baseball World Series.

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It was a team of African-American kids from Chicago’s South Side, and they competed and won at the highest levels. They beat some kids from Las Vegas to play for world championship. Their uniforms said, “Great Lakes”, which makes sense when you’re looking at a map of the world for a world series.

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They lost, but valiantly. For about a week and a half, a segregated city was united on something completely incontrovertible: that these kids were awesome, and they were ours. Cue the parade, the T-shirt sales, the mass joy. This was a shared experience that politicians and regular people crave— to be in communion. A surprise summer experience. So we had a parade. The route was amazing.

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The kids were on floats and they got adoration.

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Then, one morning in February we learned in breaking news fashion that Jackie Robinson West’s U.S. title was vacated. They had placed players on their team who did not qualify to play because they lived outside the team’s boundaries.

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We discovered that a coach from an opposing team from the suburbs of Chicago (the Evergreen Park Athletic Association vice president) had discovered this fact and brought it to the attention of the officials at Little League Baseball.

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This matter is based on the stuff that civic tech is made of— boundaries, maps, points, addresses, data, records, municipalities. It felt so “us”. Civic tech methodology.

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And I realized this vice-president of a suburban little league baseball association was one of us. Just another person who used public data to answer a question— to achieve his civic goals. And he was right. He was a whistleblower. Based on dots. Based on facts. To be fair— based on true data.

But what should we do— those of us in civic tech— what should we do? what should we work on? Mass joy.

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At Smart Chicago, that’s what we focus on. Smart Chicago is a civic organization devoted to improving lives in Chicago through technology. We work on increasing access to the Internet, improving skills for using the Internet, and developing meaningful products from data that measurably contribute to the quality of life of residents in our region and beyond. Our three primary areas of focus under which we organize all of our work: Access to the Internet & technology, Skills to use technology once you’ve got access, and Data, which we construe as something meaningful to look at once you have access and skills.

Our Civic Works project, funded in part by the Knight Foundation, a program funded by the Knight Foundation and the Chicago Community Trust to spur support for civic innovation in Chicago. Part of what we do is support an ecosystem of products, people, and services to have more impact. One of the products we support is Textizen, a web platform that sends, receives, and analyzes text messages so you can reach the people you serve. Mass joy through voting on dance competitions.

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Another project is Smart Health Centers, a project that places trained health information specialists in clinics to assist patients in connecting to their own medical records and find reliable information about their own conditions. We employ people who have never been a part of the IT industry and give them good jobs helping people with computers. Mass joy through knowledge and jobs.

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Another is the Civic User Testing Group, a set of regular Chicago residents who get paid to test civic apps. We tested our product, Expunge.io, with real people. The joy of clearing one’s name and being heard.

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I am a father of two boys, both of whom have played youth baseball for years. There’s joy there, I know it. You’re at third base, don’t stay here.

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There’s a rainbow over home plate. Go get it.

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We have choices every day when we wake up. Let’s make sure we make the right ones.

 

Expunge.io Youth-Led Design Session

Mikva Challenge JJCOn Saturday, May 2, I was invited to the Mikva Challenge offices to lead a design session on Expunge.io with the Juvenile Justice Council (JJC). Expunge.io is a website designed for people with juvenile records in Illinois to kick off the process of expunging (or erasing) those records. The idea for Expunge.io came from #CivicSummer when the JJC wanted an app to help people expunge their records. We wanted to hold this design session to improve the website and make sure that Expunge.io has a youth-led voice.

Here were my main goals for this design session:

  • Get a better understanding of youth’s favorite websites and why
  • Better understanding of what the JJC likes/dislikes about Expunge.io now, and what they would like to see
  • How do young people want to contact the Juvenile Expungement Help Desk?
  • How do youth want lawyers at the Juvenile Expungement Help Desk to contact you?

Working in a youth-led tech project means stepping back to let youth lead. The most important thing I could have done in this Expunge.io design session was allow the JJC to voice their opinions, listen, and let them identify issues and solutions to make Expunge.io a youth-led website.

Favorite Websites

We started our conversation with talking about favorite websites that the JJC members liked and didn’t like. I wanted to start the conversation around technology and websites before we talked specifically about Expunge.io.

Some favorites included: Spotify, Instagram (the app, not the website), Google, Facebook, PolicyMic, Desmos, and more. When talking about these websites, the youth specifically mentioned design elements and the ease of navigating through the site as the main reasons for liking the site. They want to be able to search and find what they are looking for quickly.

Some websites that JJC members didn’t particularly like included: ESPN, Buzzfeed, Pandora, government websites (especially those directed to teens), corporation websites, and others. The biggest issues the JJC talked about with these sites were difficulty navigating the sites, ads, and language. For example, when talking about Buzzfeed, some youth mentioned that their age group was not the targeted group for a lot of the articles. For other websites, they felt that the website tried to use youth language and it came across as disingenuous.

Expunge.io: “What I love/don’t like/wish…”Expunge.io Design Session

Next, I asked the JJC members to write everything that came to mind when thinking about “What I love about Expunge.io…” “What I don’t like about Expunge.io now…” and “What I wish Expunge.io could do…”

Love:

I heard that the JJC loves the mission and the goal behind Expunge.io. They love that it is easy to use, “simple,” connects with social media, and is mobile friendly. Most of the JJC also liked the color scheme we’re using.

Don’t Like:

There was a consensus that Expunge.io is “too plain,” “not eye catching” and “bland” because it doesn’t have photos or videos. The JJC members also wanted to see more testimonials from people that went through the expungement process, and share facts about why expungement is important.

In addition, we discussed how the FAQs page could be better organized so that it isn’t “too much text,” and how we can improve SEO to make sure that if you googled “expungement in Chicago,” Expunge.io would show earlier in the results.

Wishes:

Here is the wish list the JJC came up with:

  • More visuals
  • More connections to social media, not just on the homepage but every page
  • Map of where others redeployed Expunge.io in other cities
  • Links to resources
  • Map of where expungement “stuff” is (like the Cook County Juvenile Center, the Help Desk, etc)
  • More expungement-related facts

I was surprised by this list because every point is something that we can work towards including on Expunge.io. There was not a single suggestion that was out of reach. This activity worked well because it not only got the youth moving, but allowed them to contribute their ideas anonymously. It also allowed the conversation to be driven by the youth’s ideas and not my own.

The Voice behind Expunge.io

For another activity, I had a stack of magazines and art supplies and I asked the youth to create a collage of “the voice behind Expunge.io.” My question was, “When you look at Expunge.io, who do you imagine is speaking to you? Describe what this person looks like.”

Mikva JJC Design Session Now Here are some the ways the JJC describes the voice behind  Expunge.io: “older,” “cold,” “corporate,” “rich,” “unrelatable.”  The colors chosen were muted, and very few of the photos  chosen had  people looking towards the camera. A lot of the  photos chosen included older individuals and people wearing  suits.

 

 

 

Mikva JJC Design Voice Collage WantsFor the second part of the activity, I asked them to do the same thing but this time my question was, “Who do you want to be speaking to you? Who would you listen to?”

Here are some the ways the JJC wants the voice of Expunge.io to sound like: “friendly,” “younger,” “approachable,” welcoming” “trust.” The JJC chose a lot of motivational phrases like “fresh start” “go forth” and “don’t have to start alone.” The colors used were more vibrant, and the people in the photos were younger, and more inviting.

List of Changes

Mikva JJC List of ChangesEarly in the day, I added a few pieces of paper on the wall to keep track of all of the changes we decided to make as a group. I told everyone that they could at any point in the day come up and write on the board.

I learned from this experience that it’s very easy to listen to problems on a website, and start making suggestions and creating your own list. I had to step back and let the JJC think about what their solution would be, whether it was a tech or non-tech solution. Once they came up with solutions, we would discuss, and then decide together what should be a change. This is the list of changes the JJC came up with:

  • Create a redirect from expungeio.com to Expunge.io since we use “Expunge.io” as a name and it becomes confusing since .io isn’t a typical part of a url
  • Update the meta description so that Expunge.io is higher on search results
  • When people are “Not Sure” of the answer during the question flow, we need to provide better information to help them along
  • Allow users to hover over a word they are unfamiliar with and get the definition
  • Share more expungement statistics and photos
  • More prominent logo on the homepage. The JJC is proud of the logo and they want to make it more visible
  • On the FAQs page, the text should collapse/expand under the question so it does not look like an overwhelming amount of text
  • On each footer, the social media share options should be there and logos to create more legitimacy
  • Create a resource page and add map and directions
  • Change Legal Aid! on navbar to “Free Legal Aid!”
  • Let people choose how they want to be contacted. Also, we heard that “Call the Help Desk” has negative connotations of support lines and long waits. We wanted to share that there is a lawyer on the other end of the line so instead of “Call the Help Desk” we will say “Call Camille at the Help Desk!”

I am grateful for the JJC letting me work with them. They were engaged and offered detailed opinions and solutions. I am excited to see these changes implemented in Expunge.io.

Fingerprint Terminal at Cook County Juvenile Center

Cook_County_Juvenile_Detention_Facility_and_CourtAs part of our continued work in connection with our Expunge.io product, we secured a fingerprint terminal to be stationed at the Cook County Juvenile Center. This is one of the ways we determined, with our partners at LAF, Cabrini Green Legal Aid, the Juvenile Justice Division of the Circuit Court of Cook County, the Clerk’s Office and the Cook County/Juvenile Probation and Court Services, that we could make the expungement process work more efficiently.

The fingerprint terminal became available on March 15 and is being used and create a better process for individuals looking to expunge their juvenile records. By having the terminal in the same location as the Juvenile Expungement Help Desk, we hope to drive more people to expunge their records.

Current process can be cumbersome

If you have been arrested in Chicago, you can get your arrest record for free at the Records and Services Division of the Chicago Police Department located at 3510 S. Michigan Ave every Monday through Friday from 8:00 – 12:00.

Once you have your rap sheet, then you must fill out three forms: a petition to expunge juvenile arrest record, a notice, and an order of expungement. Once these forms are filed you will need to submit the forms to the Court Clerk’s Office. Then you will receive a court date and you will have to come back to attend court at the Cook County Juvenile Center.

The Juvenile Expungement Help Desk, located in the Cook County Juvenile Center, is the best place to go to get help in filling out these forms for free. They are also able to assist in filing fee waivers for their clients.

We understood when working on this issue that there were some issues with the current process:

  • Visiting the Chicago Police Department and then going to the Cook County Juvenile Center, located at 1100 S. Hamilton Ave, can be a cumbersome experience
  • We also heard that getting a rap sheet is the most important step before seeking help at the Juvenile Expungement Help Desk, but some individuals go to the help desk first

Fingerprint terminal at the Cook County Juvenile Center adds another option for obtaining rap sheet

 CS500e tenprint livescan device Smart Chicago assisted in securing the Cogent FBI-Certified USB Fingerprint Scanner 3M CS500e for the Cook County Juvenile Center. The fingerprint terminal will help individuals on their first step of getting their rap sheets.

The biggest limitation the turnaround time to receive the rap sheets that last from a couple of days to a couple of weeks. The lawyers of the Juvenile Expungement Help Desk are working on a release form so that individuals can release their rap sheets to the lawyers at the Help Desk and not have to come back in to fill out the petition paperwork.

The new fingerprint terminal at the Cook County Juvenile Center will allow individuals to go through every step of the process of getting their records expunged, right there at the Cook County Juvenile Center.  Individuals will need to visit the information desk and then be directed by a staff member to the fingerprint terminal. A probation officer will be LEAD-Certified and available to operate the fingerprint terminal.

LAF and CGLA are working on a process in which individuals can release their rap sheet directly to the lawyers at the Juvenile Expungement Help Desk. They will be able to complete and submit the petition paperwork on their behalf.

ICLEAR System

After on-going discussions with the Chicago Police Department, trained staff at the Cook County Juvenile Center also have access to the ICLEAR system, which would assist with receiving a rap sheet immediately for some people.

Members of the Chicago Police Department developed a technology integration application called Citizen and Law Enforcement Analysis and Reporting (CLEAR). CLEAR provides an unprecedented amount of information about criminal offenders in Chicago and Cook County. CLEAR makes this data available throughout the State and our neighboring states.

Access to the ICLEAR system allows staff at the Cook County Juvenile Center to use a name-based search to find rap sheets and print them immediately. There are some limitations of this system, since it cannot find records of individuals arrested outside of Chicago, arrested by multiple agencies, or who have older arrests. These individuals will still be able to use the fingerprint terminal to gain access to their rap sheets.

There is still more to come as we figure out this work, but these steps are getting us closer to an efficient process to get more juvenile records expunged.

Legal Assistance Foundation’s Camille Taylor explains Juvenile Expungement

As part of our work with Expunge.io, we rely on the expertise of the LAF. For over 40 years, LAF (formerly the Legal Assistance Foundation of Metropolitan Chicago) has provided free legal services in non-criminal matters to people living in poverty in metropolitan Chicago. LAF and Cabrini Green Legal Aid run the Juvenile Expungement Help Desk at Cook County Juvenile Court Building and works to help people expunge their juvenile records.

Camille Taylor of LAF Chicago

Camille Taylor of LAF Chicago

Taylor gives classes on juvenile expungement across the city throughout the year. We stopped by one of these classes to listen in. You can watch the whole class with slides below:

CUTGroup in 2015

CUTGroup-tester-OSMLast year was a time of great growth and documentation for our Civic User Testing Group project. We completed six tests on different civic websites and applications including: OpenStreetMap, EveryBlock, Waitbot, Foodborne Chicago, Build it! Bronzeville, and Expunge.io. Also, 163 people signed up to be part of the CUTGroup over the last year.

In 2015, we still have a lot more to come. Here is a look at what we are up to:

The CUTGroup Book

The CUTGroup has generated lots of interest from other people interested in civic innovation across the country. Colleagues in Oakland and Chattanooga have started CUTGroup programs there. We wanted to write down our processes so that others could learn from our experiences. Once we did that, we realized we had a book, so we put it here. Anyone can download/print the book for free or or just read it chapter by chapter online. We’re gearing up to publish an edition of 2,000 books this Spring. Preorders are available on Amazon as well.

Upcoming Tests

In the next few months, we will be testing six morewebsites and applications in different neighborhoods all over the city of Chicago. These tests cover civic apps related to transportation, permits, education, and social services.

As we get more testing opportunities, we continue to grow our diverse group of testers. For example, in partnership with ADA 25, an initiative of The Chicago Community Trust to commemorate the 25th anniversary of the Americans with Disabilities Act, we are reaching new networks of persons with disabilities. This will provide fresh insight to civic apps created for residents.

Getting Feedback

We want to understand why some testers might sign up for CUTGroup, but then not participate in tests. We sent out an e-mail campaign with this form to get feedback about our processes. Here are reasons why we think people might not participate:

  • Never received e-mails about tests
  • Not interested in user testing
  • Only interested in remote testing opportunities
  • Distance of tests are too far from home or work
  • Time of tests (usually 4:00 – 7:30 PM) does not work for me
  • Transportation is difficult to get to tests
  • Compensation is not enough for time
  • I do not know enough about user testing to participating

We also want to see if testers rely on public transportation and if we supply transit fare (like we did before) if they would be more likely to participate. We are taking what the CUTGroup tells us  to make changes and provide more opportunities for different testers to make it to tests.

We also sent out direct e-mails to anyone who never opened our e-mail campaigns before to make sure they were getting out e-mails and giving instructions on which e-mail to add to their address book. Here’s the copy:

Hi,

Thank you for being a part of the Civic User Testing Group (CUTGroup)! I’m writing because it looks like you have not received or opened any of our e-mails. We are always looking for a diverse group of people to test with and we’re looking to determine why some sign up and don’t participate.

If CUTGroup isn’t working out for you, we would like to hear why! Please respond to this e-mail or fill out this form.

We are preparing a slate of tests for this winter & spring. As always, testers get paid a $20 VISA gift card for every test.

If you have not received our emails in the past, make sure you add us to your Address Book or Contacts. All of our e-mails come from this e-mail address: . Sometimes our e-mails will end up in a spam or junk mail folder, and adding an e-mail is a great way to avoid that.

Thanks again for being a part of CUTGroup!

We also want to see about incorporating texting features for residents to sign-up for the CUTGroup and receive test notifications.

Proctoring

Early on in this program, we did a call out for proctors for tests. We have never taken advantage of the proctors who signed up, and this year we are looking to create an established proctoring program. We want to train others on how to be proctors and do user testing and grow our community. More to come on this!

The CUTGroup and Smart Chicago Collaborative

We’ve updated the Smart Chicago website and added some info about the CUTGroup there. The program falls under our Ecosystem work. Here’s the project page. There’s lots of info there explaining how this program fits into the rest of what we do. It’s also where we publish all test results and blog posts about the CUTGroup as time goes by.