Code for America

The Launch of Open311 in Chicago

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This afternoon the Mayor’s Office released two new resources for the people of Chicago:

The Smart Chicago Collaborative helped write the application for Chicago to become a Code for America city focused on complying with the Open311 standard, and we have funded this project from the start.  John Tolva, Chicago CTO and Smart Chicago Advisory Committee member, has been deeply supportive of the project and has shepherded it through to completion. Chicago Chief Data Officer and Commissioner of the Department of Innovation and Technology (DoIT) Brett Goldstein, along with Director Danielle DuMerer, has been instrumental in getting this project done, as were others at DoIT and people at Motorola Solutions and Connected Bits. Audrey Mathis, Director of 311 Services, has been great to work with as well.

None of this would be possible without Code for America, the ground-breaking organization founded and led by Jennifer Pahlka. The amount of work achieved under this grant is kind of stunning:

  • 311Labs: A space where your dreams of the possiblities of 311 data can become a reality!
  • The Daily Brief:  Explore and filter 311 service requests by neighborhood, service name, and status
  • Open311 Status: a site that shows if Open311 APIs are down or have performance issues, and provides Public APIs uptime, comprehensiveness and citizen utilization
  • Civiz: A polyglot Platform as a Service civic application
  • Civics Garden: Reflect, record—and be reminded of—your civic deeds and contributions
  • And all the normal code, design, documentation, and logo contributions you’d expect when you suddenly find yourself in front of smart Web people who can get things done

The Chicago Code for America fellows— Jesse Bounds, Angel Kittiyachavalit, Ben Sheldon, and Rob Brackett deserve a ton of credit for drilling down into a set of tools that make sense for the particularities of Chicago while being broadly useful as reusable code for other municipalities. They moved the 311 movement forward in ways that will be felt for years to come. They are technically top-notch, excellent communicators, and real-deal project managers, all of them. They listened to our needs and were able understand the unique technology setup that lied beneath a simple desire to see the current status of a pending service request.

So get out there and track your favorite service request:

311 Service Tracker

Elsewhere:

Online system to track 311 calls
By Fran Spielman, City Hall Reporter for the Chicago Sun-Times, September 14, 2012

The technology upgrade will make the process of calling 311 to get a pothole filled, a tree trimmed or a broken streetlight replaced like using FedEx to send a package, under the plan, first disclosed by the Chicago Sun-Times last spring.

Mayor Emanuel Launches New Online “Open311” System to Improve Government Accountability and Service Delivery
 Press release from Mayor’s Office of the City of Chicago, September 20, 2012

The Open311 technology was developed through a partnership between the City’s Department of Innovation and Technology (DoIT) and Code for America, and was funded in part by the Smart Chicago Collaborative.

Code for America, a non-profit loosely based on Teach for America, recruits the top talent from the technology industry to give a year of service to build innovative web applications for city governments.

Code for America selected the City of Chicago as one of only eight cities to be a part of its 2012 national fellowship program, thanks to Chicago’s demonstration of cutting-edge thinking and its willingness to invest in long-term change through the development of new web-based technology.

Mayor’s Office Video: Open 311 in Chicago

Here’s an information chart created by the Mayor’s Office:

New Open 311 Information Chart

City Reveals New And Upgraded 311 App
CBS Chicago, September 20, 2012 6:50 AM

“That’s what we’ve built – it’s called Service Tracker,” city Chief Technology Officer John Tolva said on the CBS 2 Morning News Thursday. “So whether you call in, or whether you e-mail, or use an app, you get a number just like a package, and you can track it all along the way, and you’ll get an e-mail saying it’s done.”

Chicago Launches 311 Service Tracker
WBEZ | 91.5, by Robin Amer, September 20, 2012

Chicago Chief Technology Officer John Tolva said the new service will help make city government more accountable and more transparent, something Mayor Rahm Emanuel promised upon taking office. “You need to be able to see where [a service request] is at every step along the way – not just whether it’s open or closed,” Tolva said. “Our residents and our businesses deserve to know that.”

City launches new 311 Web site
WGNTV.com, Mark Suppelsa,6:13 p.m. CDT, September 20, 2012

Chicago residents have a new way to request city services all with the click of a mouse. The city revealed its new open 311 website today which allows people to submit pictures of problems. And soon there will be an improved app.

Open311Launch

Lastly: a =n incomplete list of news stories covering the work:

  • Chicago Will Code for America in 2012 – Code for America – 9/8/2011
  • CfA In Chicago: Open311 Will Be City’s Next Big Tech Move – Huffington Post – 1/31/2012
  • Chicago Innovation Fellows arrive in Chicago – City of Chicago – 2/3/2012
  • Rahm’s Latest Accountability Plan: An App That Tracks City Services – Forbes – 6/22/2012
  • Chicago launches 311 Service Tracker – WBEZ – 9/20/2012
  • City Reveals New And Upgraded 311 App – CBS Chicago – 9/20/2012 (Video)
  • Mayor Rahm Emanuel Launches New Chicago 311 “Service Tracker” – Illinois Observer – 9/20/2012
  • Online system to track 311 calls  – Sun Times – 9/14/2012

Agenda for OpenGovChicago Meeting, August 2, 2012

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ANNOUNCEMENTS

  1. Tom Feltner: Woodstock is moving the last 15 years of data to its portal by the end of the year. Licensing restrictions limit what source data can be made public. What aggregate data would be useful and what would be derivative?
  2. Barbara Iverson: Submit stories about Open Gov work in Chicago to Chicago Talks to help connect regular people on the street, “citizens” with civic projects and Open Gov work. Tell your story, and we’ll help you spread the word.
  3. Tom Tresser: Working to establish Civic Lab – Apps for Activists, Activist Speed Dating Night & The TIF Report projects.
  4. George Aye: Announcing the launch of a new crowd-designed transit app for the CTA.
  5. Francesca Rodriquez: Update on the City’s Broadband Technology Opportunities Program
  6. Sharon Burns: The Field Museum, through a generous multi-year grant from the Grainger Foundation is developing new apps, ebooks and other outreach projects to enhance the revenues stream of the Museum. Are open scientific data sets interesting? Ideas welcome!
  7. Tom Kompare: I’d like see if anyone is interested exploring crime and place relationships. An investigation in the 49th Ward shows what may be significant relationships of crime with L stops and package liquor license locations. I need help to explore further.
  8. Derek Eder: Open City would like to announce our latest civic app: Crime in Chicago
  9. John Tolva: Update on the City’s Open 311 project
  10. Simeon Schnapper: Pilots in CPS today centering around youtopia.com

We’ve got a full boat of announcements– hopefully people will get a chance to review some of this material, which will help us get to the evening’s demos. Also: don’t forget that tonight is Urban Geeks at Villains (thanks, Justin Massa!)– there’s plenty of chit-chat to be had there, if you can make it.

DEMOS

  • Jesse Bounds, one of the Code for America Chicago fellows, will bring us up to speed on what the team is working on now— aDaily Brief app and a national 311 labs website to facilitate collaboration around 311 apps— and what they have planned next— beta testing the city’s new open311 api, and releasing their 311 dashboard and service request tracker apps
  • Jay Van Patten, Director of Web Services for the Chicago Public Schools, will demo their new school locator website and chat about why and how it was built. They’re building it all in-house using Google Maps, Google Fusion Tables, and open-source code written by members Chicago’s open gov community.

EFFLUVIA

  • Bring ID and come early– the security is tight in this building
  • If you’ve been to a meetup at the Chicago Community Trust before, keep in mind that we have moved to another building in the same Illinois Center complex– 225 N. Michigan, 22nd Floor
  • Sammiches will be served. Come hungry

Mayor Emanuel Opens Tech Week with Remarks About the Smart Chicago Open 311 Project

Smart Chicago

Here’s a snip from “Rahm’s Latest Accountability Plan: An App That Tracks City Services” on Forbes.com:

Mayor Rahm Emanuel will soon unveil an app Chicago residents can use to request city services—and then track the city’s response—he said this morning in the keynote address at Chicago’s TechWeek 2012 conference.

“We’ve opened up reams of city data for programmers to have at it and come up with the most innovative apps for their fellow residents to use: an app to find a towed car, snow plows, and street closures, an app for 311 calls, including tracking like a fedex shipping order,” he told the gathering of hundreds of digital businesspeople and techies at the Merchandise Mart.

Since 1999, Chicagoans have been able to call 311 to request city services or information. In recent years the service has offered status updates on the web, but Emanuel hopes to implement real-time tracking of citizen requests via a smartphone app as soon as this fall:

“I actually want the ability by by fall, when you call 311 and say you want to get X done—tree trimming, pot holing—you will actually get a tracking number. And so the next time you call it’s not like Groundhog Day at 311. Did they ignore me? Do I start this again? No.

“You may not like where you are in the queue, but you’ll be able to track it. You’ll be able to get information back.”

The Mayor shared this vision of a complete service request view in our recent meeting about the project sponsored by Smart Chicago. More to come!

Smart Chicago and Code for America Meet With Mayor Rahm Emanuel About Open311

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Last month the Smart Chicago Collaborative, the Code for America Chicago fellows, and our key City partners met with Mayor Rahm Emanuel to discuss our Open311 project. We got some great feedback from the Mayor and we’re excited about moving forward to the next phase of the project. More to come!

Code for America Fellows, Smart Chicago, Chicago CTO, and Mayor Rahm Emanuel

Mayor Rahm Emanuel discusses Chicago’s Code for America (CfA) project with Chief Technology Officer John Tolva, the CfA project team, and the Smart Chicago Collaborative. From the Mayor’s left: Ben Sheldon, Code for America, Rob Brackett, Code for America, Daniel X. O’Neil, Smart Chicago Collaborative, Kathleen Strand, Mayor’s Office, John Tolva, Mayor’s Office, Kyla Williams, Smart Chicago Collaborative, Danielle DuMerer, Department of Innovation and Technology, Angel Kittiyachavalit, Code for America, Jesse Bounds, Code for America.