Month: March 2017

Trust and Authenticity – Reflections from the Knight Media Learning Seminar 2017

Sonja Marziano

Last month, the Smart Chicago team went to Miami to participate in the 10th anniversary of the Knight Media Learning Seminar (MLS)– a two-day conference which “brings together leaders and funders from across the country to discuss ways to promote more informed and engaged communities.” This year, in response to the political climate, conversations appropriately focused on trust and authenticity in journalism and communities. In every plenary and breakout session I participated in, speakers and attendees answered questions on how to build trust and authentic relationships with audiences/users/communities.

The insights that I take away from my time at MLS is that we are still trying to figure out what trust looks like and it’s difficult, and critical, to create authentic processes to build trust. These are part of the questions that I still think about now that I am back in Chicago– is the work we are doing creating trust with our communities? And how can we make sure we engage more people in the technology that we create?

Journalism Engagement Projects

On the first day of the conference, I attended a breakout discussion moderated by Molly de Aguiar of the Dodge Foundation that highlighted journalism engagement projects from across the country.

The conversation was kicked off by describing what good engagement looks like. The panel’s responses ranged from relationships with audience members, responsive feedback loops, and organizational culture. This question challenged me to think about how “good” engagement looks like in my work, especially in the Civic User Testing Group (CUTGroup) where I aim to build and include Chicago’s communities in the process of building better technology.

There was consensus across the panel to not engage with people just to engage with them, but create opportunities to be part of their community. Engagement between organizations and their audience should look and feel like a relationship. Organizations should not only request feedback from their audience but also use it.

This is an important lesson that I have learned through CUTGroup. It is easy to invite people to participate and gather their feedback on technology products and processes, but it is critical to be responsive to that feedback. I often work closely with our partners to understand and prioritize CUTGroup feedback into actionable changes. Once changes have been outlined or made, I share back to our testers to show how their participation has made an impact.

Fake news, Trust, and Truth in the Digital Age

On the second day of MLS, I attended a breakout session facilitated by Bill Adair of Duke University and Claire Wardle of First Draft that allowed audience participants to address and discuss fake news directly. We discussed whether or not news and media outlets have told their stories well enough or if these outlets should tell their stories.

This made me think about think about Smart Chicago’s efforts around transparency and open data– whether that is through documentation of processes on our blog, our open data partnership with Cook County or CUTGroup testing on data portal. By making data and processes open, we know that not everyone will find or use that data, but transparency creates opportunities to build accountability and trust. I am hopeful that from the distrust that people currently have for the news could lead to opportunities for media organizations to engage with their audience and become more transparent in their storytelling processes.

KCIC Cohorts

After MLS, Smart Chicago participated in a reunion of the Knight Community Information Challenge (KCIC) cohort– a program that encouraged community and place-based foundations to take part in human-centered design thinking exercises and offered matching grants for news and information projects.

Knight tested this process over the past few years, with four other foundations, and it was extremely successful. We both attended the workshops and watched the evolution of these foundations’ projects first hand, as they went from the research to prototype stages. Along, the way, we made an important realization: that what is being designed matters less than how it is designed. The solution can be a product or a program, or something else entirely. But the way the creators listen, understand and work with people to develop ideas and solutions around information needs is much more important.

Knight is continuing their investment of the original cohort– which includes Silicon Valley Community Foundation, Incourage Community Foundation, Geraldine R. Dodge Foundation and the Chicago Community Trust – to continue their work and be ambassadors to a new upcoming cohort of foundations.

In our last cohort meeting, each foundation facilitated their own mini-design thinking challenge based on what they learned from the previous years of participating in design-thinking activities. Smart Chicago and the Chicago Community Trust’s (CCT;s) design challenge question was “What makes storytelling authentic?” and “How do you capture stories in a collaborative way?” We compiled examples of stories that we believe were successful at being authentic to see if the cohort could identify what makes one story more authentic than another. As a funder collaborative within CCT, there’s opportunity for more collaborative storytelling of our own work and we want to identify ways to best approach telling our story and impact in an authentic way.

These design thinking exercise gave us an opportunity for candid conversations that allow us to discover new ideas and approach our problems in a new way and often find unexpected solutions. I am excited that the Knight Foundation has decided to continue this program with a new cohort of foundations and I look forward to seeing how design thinking will impact those foundations’ work in creating new human-centered projects.

The news and media ecosystem is ever changing. We faced great disruption in 2008, and those forces are continuing to fundamentally reshape how we receive – or don’t receive – local news and information, how informed we are or aren’t. We look forward to launching this new initiative and seeing new ideas come forth as to how we can respond to the very real information gaps in our communities.

Equitable 21st Century Information Infrastructure: Thoughts from the 2017 Knight MLS

Denise Linn

In February, our team attended the Knight Media Learning Seminar (MLS) in Miami. We spent time with a dynamic mix of philanthropists and journalists discussing civic technology and the battle against misinformation.

Regardless of whether content is accurate, it is still disseminated across a flawed information infrastructure defined by inequitable access and echo chambers. As I participated in MLS, I was reminded of this reality and how it interacts with our digital inclusion work at Smart Chicago and the Chicago Community Trust.

 

Our information infrastructure has been shaped by concentrated poverty and the lasting impact of segregation in our cities.  Just recently, the National Digital Inclusion Alliance published a report pointing to systemic discrimination and “broadband redlining” in Cleveland. This has brought us to 2017 where, despite the fact that we feel saturated with news and notifications, the human the built systems that create and deliver our civic news are still not built to serve or even reach all Americans.

Access & adoption remains a problem, even in 2017

A talk on the future of media by Amy Webb highlighted some of the most interesting trends in technology today: artificial intelligence, virtual reality, and robotics. After the talk an audience member stood up and asked, “How does access/adoption of the Internet impact this conversation on the future of tech engagement?”

About 1 in 5 American households do not have Internet in the home and the same is true for the City of Chicago. Unfortunately, unconnected households are also more likely to be minority, older, and report lower educational attainment. So, at conference like this where the latest and greatest trends are in the forefront of everyone’s mind, it usually becomes someone’s job to ask: “is the rising tide lifting all boats?”

 

It’s not just about access to the Internet, either. It’s also about access to computers, STEM education, digital learning opportunities, and content creation opportunities. While we work to understand the commercial potential and ethical implications of new technology, we can’t forget that some residents lack  the speeds, devices, and connectivity that a majority of us take for granted. Without that basic access point to information in the Digital Age, will the divides between the haves and the have-nots only widen? This is why work like Connect Chicago, training at the Public Library, and institutions like YWCA, LISC Chicago, Chicago Citywide Literacy Coalition, and Blue1647 are vital to our city.

There is a rising literacy bar in an age of misinformation

At Knight MLS several fake new cases were discussed. Each story reinforced how the Digital Age has risen the bar for news literacy. A clear demonstration of this came again in Amy Webb’s talk when she highlighted her recent piece in Mother Jones:

Facebook and Twitter algorithms prioritize posts with high “engagement”—popular ones—and links that their customization code predicts you will click on. All over the web, your past digital behavior results in targeted ads, some of which resemble news stories. Content recommendation companies like Outbrain and Taboola place sponsored links on publishers’ websites for a fee but are only marginally effective in policing fake news and propaganda. On the contrary: All these companies make money off clicks, and they’ve got mountains of data proving we’ll choose provocative headlines over serious ones.

 

Being an informed, discerning reader also requires us to understand where our stories come from and how technology presents stories to us in the first place. Given these needs, how should we rethink the relationships between basic literacy, digital literacy, and technology literacy? Studies have shown that today’s youth, often assumed to be tech literate based on age alone, have trouble telling when news is fake.

Mozilla’s Web Literacy Framework speaks to this new literacy complexity — wisely pushing beyond basic literacy or basic computer literacy to being a thoughtful consumer of web content. In particular the “Read” portion of the framework requires not only that learners absorb the words on a screen, but also learn how to search, navigate, synthesize, and evaluate content.

Philanthropy has a role to play in addressing this new literacy standard. The Prototype Fund, supported by the Knight Foundation, the Democracy Fund, and the Rita Allen Foundation (deadline April 3, 2017), is a timely example of how philanthropy can help test new ways to fight misinformation. The fund seeks to catalyze new collaborations between media and technologists:

We’re open to diverse perspectives on topics ranging from, but not limited to, the role of algorithms in news consumption, methods for separating facts from fiction, building bridges across ideological divides, and strategies for ensuring journalism organizations are authentic to the communities they serve.

Wynwood Walls of Miami, FL | February 2017

This was my second year attending Knight MLS. Just as it did last year, this conference challenged me to think beyond our field of civic technology and consider its role within the broader media movement. What I think makes this convening so exciting is the specific combination of stakeholders and view points that are brought together. Conversations are solutions-focused and there are many lessons to be learned from other cities. More importantly, when philanthropists, journalists, technologists, and other community champions discuss our information needs together, we increase the odds that the resulting ideas will be valuable and sustainable.

Human-Centered Design Are We Really Listening? Reflections from the 2017 Knight Media Learning Seminar

Leslie Durr

On Sunday, February 12th I embraced the opportunity to leave a cold, dreary Chicago behind and engage with some pretty amazing folks in Miami, Florida at the 10th Annual Knight Foundation’s Media Learning Seminar. As a first time visitor to the Knight MLS I was excited to take in all that was ahead of me for the next day and a half.

As I sat in plenaries, break-out sessions, networking events and just plain hanging in the lobby a constant and recurring theme was emerging. Listen.

I don’t think the concept of listening is new to mainstream and new school media, I believe it has become a fading art as we become a “Nowist” (Amy Webb) society. We want information now. Sometimes at the cost of truth, yet we consume it wholly in whatever form it arrives as truth, particularly in the social media realm.

The Smart Chicago Collaborative is  frequently engaged with the media community at large in various aspects of our work and all of our work requires us to Listen. We listen to the voices of our communities as we work to continue to safeguard open data, and provide opportunities for skills and access to Chicagoans around technology. During the Knight Media Learning Seminar of the break-out sessions that stood out as it relates to how we listen was “Human Centered Design”.

A Novel Approach to Listening: Human-Centered Design

Judy Lee Haworth, human-centered design strategist discussed how this strategy can help us listen for our communities needs.

Human-centered design is a practical, repeatable approach to arriving at innovative solutions. Think of these Methods as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems. Human-centered design consists of three phases. In the Inspiration Phase you learn directly from the people you’re designing for as you immerse yourself in their lives and come to deeply understand their needs. In the Ideation Phase you make sense of what you learned, identify opportunities for design, and prototype possible solutions. And in the Implementation Phase you bring your solution to life, and eventually, to market. –IDEO.org

Judy shared how open ended conversations can lead to unexpected insights. Invariably when we are conversational with one another we discover things that would not ordinarily be uncovered or discovered through survey or other means of non-interactional information gathering. She also addressed the fact that we have to be “comfortable with ambiguity” in the initial information gathering stage and let it lead to inspiration. As I sat in this break-out I drew comparisons between Human Centered Design and the Chicago Community Trusts’ Social Lab, The Grove 3547. 

Social Labs As Model for Human Centered Work

Social Labs are intensive, experimental interventions. They bring together people from across the system to seek root causes behind their problems and then collaborate on devising and testing solutions aimed at key leverage points. This change work continues in the “lab” of the real world—over time and in context.

The idea for The Grove 3547 Social Lab came out of an initiative called “On the Table”, an annual forum designed to elevate civic conversation, foster new relationships and inspire collaborative action, run by the Chicago Community Trust.  Some social labs last for years. The team repeatedly convenes to refine their ideas based on what they are learning, and then heads out again into their field of work for more learning, testing, and acting.

How They Work

Social labs are, first, social.

They require a team that reflects the diversity of people affected by and involved in the problem at hand, and the full multi-layered reality of the system. What does this social aspect accomplish? Among other things, you enable more creativity and avoid the tendency to impose top-down solutions, which rarely take advantage of the full range of knowledge—including local and informal knowledge—that can be brought to bear on the problem. Detailed knowledge of a system comes from living in it.

Social labs run experiments.

Complex problems are not amenable to monolithic, planned “solutions.” Social lab teams devise prototypal solutions and try them out in a cycle of consultation, experimentation, assessment, and revision. This agile process allows a portfolio of promising ideas to be tested and developed before too much time and money is spent on them. When, by trial and error, you have discovered what works, you can then grow it with confidence.

Social labs focus on causes.

What most of us refer to as “problems” are typically symptoms. When we focus on symptoms, we produce at best a temporary improvement. At worst, we inadvertently reinforce the dynamics that are the cause of the problem. Through the active participation of people from every level of the system, social labs identify and act on causes—thereby opening the door to real progress.

Social labs invite dissent.

Dissent can be uncomfortable, but we embrace it as an antidote to groupthink and inertia. The friction of argument and diverse positions unleashes tremendous energy. When skilfully managed, that energy is creative and productive. In addition, the free expression of competing and contested claims in the structured environment of the lab reduces the likelihood of confrontation outside it. http://reospartners.com/tools/social-labs/

Community Input Is Essential

Processes like Human Centered Design and Social Labs are our opportunity to keep at the forefront the tenets that we espouse; inclusion and equity. If we are to truly impact the social issues that plague our communities is will be essential to continually have  discussion with those who are impacted daily. Here is where we will find ideas to implement, strategies to try and even answers  to  the problems we are facing. This  is how  we will embody of  theory of build with, not for. Listening, when we use this simple concept properly, the impact will be measured by “who” we  listened to.

For more information about The Grove 3547 contact Cheryl Hughes at [email protected] or “On The Table” contact Jean Westrick at jwestrick.org or visit cct.org

 

 

 

Smart Chicago Welcomes Graduate Fellow Mark Díaz

Kyla Williams

Today Mark Díaz joined the Smart Chicago Collaborative as a graduate fellow from Northwestern University. Mark is assisting with Smart Chicago’s collaborative data work, supporting efforts in data-driven journalism and advocacy.

Mark is a PhD student in Technology & Social Behavior and is interested in the use of data and technology to support marginalized populations. Mark’s background is in user experience design, and he has recently turned toward data science and analytics as tools to tackle social problems.

Welcome to the team, Mark!

Follow Mark on Twitter at @markjuliandiaz and see more of his work online at markjdiaz.com.

Announcing the April 22nd Community Technology Forum at Greater Southwest Development Corporation

Denise Linn

The first Community Technology Forum, an event hosted in partnership with the Greater Southwest Development Corporation (GSDC), DePaul University, and Connect Chicago, will be on Saturday, April 22nd. GSDC, our local partner for this event, produces the Tech Thursdays workshop series and has been a featured speaker at Connect Chicago Meetups.

Event: Community Technology Forum hosted at the Greater Southwest Development Corporation

Date: Saturday, April 22, 2017

Time: 10am — 1pm

Location: 2601 W 63rd St.

A light breakfast will be served at the beginning of the event and lunch will be served toward the end of the event.

The Community Technology Forums are participatory design sessions aimed at understanding hyperlocal digital equity ideas, assets, and needs. Hosted in partnership with nonprofits and community anchor institutions in Chicago’s neighborhoods, these sessions will give residents an opportunity to articulate a vision for technology in their community. The forums will be facilitated by Professor Sheena Erete, Jessa Dickinson, and other community design experts at DePaul University.

Spread the word!

For all interested in spreading the word and putting this event information on emails and websites (please do!), copy and share the write-up below:

You’re Invited to a Community Technology Forum at the Greater Southwest Development Corporation!

When: Saturday, April 22, 2017 from 10am – 1pm

Where: 2601 W 63rd St.

What: Join community members and local advocates for a civic conversation about the technology in your neighborhood. What do you love about your community and what is working well? ¿Qué te gusta de tu comunidad? What technology resources do you use a lot and appreciate? ¿Qué recursos tecnológicos utiliza mucho y aprecia? You’re invited to share your ideas and help design solutions that leverage what works to improve what doesn’t. This Community Technology Forum is hosted at the Greater Southwest Development Corporation in partnership with DePaul University, the Smart Chicago Collaborative & Connect Chicago. Breakfast & lunch will be provided! Sign up for more information and RSVP at bit.ly/chitechforum1.

Here is the flyer for this meeting:

If you are interested in attending the April 22nd Community Technology Forum or would like to receive more information, please fill out this form also embedded below:
Fill out my online form.

Community Technology Forums: Objectives & Model

Denise Linn

In partnership with DePaul University and various Connect Chicago Meetup partners, Connect Chicago will be engaging directly with residents through Community Technology Forums.

The Community Technology Forums are participatory design sessions aimed at understanding hyperlocal digital equity needs, assets, and ideas. Hosted in partnership with nonprofits and community anchor institutions in Chicago’s neighborhoods, these sessions will give residents an opportunity to articulate a vision for technology in their community. We hope the ideas and needs identified by residents in these sessions inform future work and community investments.

Community Technology Forum Objectives

There are several objectives to these Forums:

  • Understand what residents see as the main challenges or gaps for their community/neighborhood when it comes to technology, Internet access, and training
  • Discover in what ways, both big and small, people would like to see technology improve their daily lives and the quality of life in their communities
  • Find out how people have participated in conversations about technology in their communities in the past, and how they would like to in the future

About the Community Technology Forums

The forums will look like a guided community brainstorming meetings. They will be facilitated by Professor Sheena Erete, Jessa Dickinson, and other community design experts at DePaul University. The Forums will include introductions/icebreakers and about 2-3 interactive group activities for attendees. We will release session schedules for each Forum.

The Forums will amplify hyperlocal opinions and ideas about technology. We recognize that there are many nonprofit and anchor institutions already leading the way in community technology resources and training. Their work is featured at Connect Chicago Meetups and the whole ecosystem benefits from their lessons. By partnering with these institutions as hosts, we hope to not only shine a light on their leadership, but also utilize their position in the community to recruit residents and capture local perspectives.

The Forums will be welcoming & inclusive. All will be welcome at these events, including walk-in participants. Food will be provided and we will schedule the timing of the event in consultation with our nonprofit or community anchor institution host who knows best about the scheduling preferences of their patrons and their community.

The Forums will be well documented. The messages and lessons from each Community Technology Forum will be synthesized and circulated after the events. As with other Smart Chicago engagement events, the work will be shared broadly. We will also be open about meta lessons — what went well, what could be improved, etc. —  for others interested in adapting the work.

Check back on the Smart Chicago blog as Community Technology Forum events are announced. If you are interested in getting involved, volunteering, or hosting a Community Technology Forum later in 2016, please email Program Analyst Denise Linn at .