Year: 2016

LISC Chicago Begins Integrating Digital Skills into Financial Opportunity Centers

Denise Linn

Under Connect Chicago, LISC Chicago Financial Opportunity Centers are integrating digital skills training into their programming. This investment was launched on Saturday April 16th by Mayor Rahm Emanuel and other Chicago leaders.

LISC pic

This investment builds on an infrastructure of trusted community institutions that already provide income support, financial literacy training, and job training to residents. The blending of digital training components with traditional LISC programming has created pilot successes in the past. Under the Smart Communications Demonstration between 2011-2012, LISC Chicago Financial Opportunity Centers found that patrons who participated in digital skill training alongside other support services were 50% more likely to get a job than those that didn’t.

To assist with this integration, LISC Chicago hired Skill Scout. According to the Skill Scout website:

Skill Scout’s team is comprised of professionals with deep experience in workforce development, community organization, community collaboration, and the design and deployment of novel solutions in the market.

We came together through our work at gravitytank, on a design project to connect job seekers to employment in a more meaningful way.

There are 10 LISC Chicago Financial Opportunity Centers (formerly known as Centers for Working Families) where digital skills training will be integrated:

  • Center for Changing Lives
  • Central States SER
  • Chicago Commons
  • Instituto del Progreso Latino – Pilsen Site
  • Jane Addams Resource Corporation
  • Metropolitan Family Services
  • North Lawndale Employment Network
  • Preservation of Affordable Housing (POAH)
  • Safer Foundation
  • The Cara Program – Quad Communities.

We know that there are other community organizations that are seeking to integrate digital skills training into their work and missions. For instance, the Chicago Citywide Literacy Coalition has created a Technology Pilot Program to embed computer training in adult education and literacy work. LISC Chicago, under Connect Chicago, will not only integrate digital skills into their programming, but also share out their integration experience and lessons with others. By sharing, they can benefit institutions across Chicago as well as LISC Financial Opportunity Centers nationwide.

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Skill Scout’s first task was to scan the field and assess existing Financial Opportunity Center services, resources, and challenges. On April 14th, Skill Scout convened representatives from Financial Opportunity Centers and shared preliminary findings from this first phase of work. A few themes arose:

It’s important to break down “training silos”

Digital skills shouldn’t always be taught as a completely separate track – rather, there should and can be multiple formal and informal ways of onboarding people into learning computer and technology skills.

For instance, a Resume Prep Class should leave students with a completed resume, but also leave them proficient in Microsoft Word and give them the knowledge they need to save and forward that resume electronically. Or, a financial coach assisting with a job search can teach a student how to use Google Maps – that job seeker can use the map to scan businesses in their neighborhood and see where they might want to apply first.

There is a need for more (or at least centralized) instructional tools

IMG_6864LISC Financial Opportunity Center staff took inventory of some of their favorite teaching tools and online resources: Blue Ocean Logic, Credit Karma, Kahn Academy, and Google forms. One trainer even mentioned that she likes to create mock online job applications through Google forms so that students can get comfortable with with forms and typing. Also, because it’s on a Google form that she controls, she can see their answers and give them feedback.

Staff at Financial Opportunity Centers mentioned that majority of their students have smartphones. Some want instruction to set up an email account on a smartphone, workshops coming up on taking professional pictures, or instructions to forward a resume. Also, students sometimes don’t know how to transfer skills from a smartphone to a computer. Some students even try to type up their resume on their smartphones. Creating a suite of tutorials to meet this demand for smartphone instruction is something that the Connect Chicago Meetup has discussed before.

Building in practice time is key

All agreed that all teaching tools and methods should be interactive and hands-on, if possible. When learning new skills, regular practice is just as important as learning. Since people in programs at Financial Opportunity Centers are very busy, it’s important to build purposeful practice time into existing lessons instead of filling the entire time with instruction.

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There is demand for more coordinated, standardized assessment

Trainers and staff agreed: regular, standardized pre and post instruction assessment that trainers could use across Financial Opportunity Centers would be ideal.

Northstar is an assessment that Chicago Commons recommended the Northstar assessment uses. The assessment gives them enough information to understand the needs of students. The Center for Changing Lives pointed out that all pre and post assessment done should be in the context of a concrete goal relevant to the student’s life.

Skill Scout Videos for LISC Chicago Financial Opportunity Centers

Skill Scout worked with LISC Financial Opportunity Center staff and trainers to develop short video tutorials to address some of the most common student challenges: uploading a resume, copying & pasting, twin accounts, how to understand your paycheck, and how to access benefits. For the “How to Access Benefits” tutorial, Skill Scout highlighted MRelief, an all-woman software development team that Smart Chicago has supported through our CivicWorks Project and tested through CUTGroup.

See them below:

The Launch of Task Force Tracker

Smart Chicago

Today marks the launch of a new project, Task Force Tracker:  “an annotated, updated and independent hub for public use that will measure the ~200 individual recommendations against existing contracts, policies, potential conflicts and public discourse; such as the Fraternal Order of Police contract, local legislation and media reports.”

This is a joint project of Smart Chicago, City Bureau, and Invisible Institute. From the Smart Chicago side, it is done through our Documenters program, which is run by Kyla Williams.

It continues the work in our justice program, where we documented the community forums held by the Chicago Police Accountability Task Force. Our basic idea was to come up with a way to number, explain, and track every recommendation from their report. “Recommendations for Reform: Restoring Trust between the Chicago Police and the Communities they Serve“. To provide context around previous attempts at change and index the barriers to implementation. To provide a space where others can contribute and we create a living corpus of knowledge about the work we share as a city.

The result, a little more than a week later, is this independent project by two of the most principled journalism outfits in the country, working to bring community voice to bear on some of the most important issues we face in this city.

One of the first speakers of the first community forums that we documented held by the Chicago Police Accountability Task Force said something that has stuck with me:

“I’m going to put it where the goats can get it — at the heart of this is racism and racist officers and their behavior.”

It stuck with me because it is such a good approach— if you want someone to hear your message, you have to put it where they are and make it easy to consume. It also stuck with me because what this resident said maps the thrust of the actual task force report, which wrote, “We arrived at this point in part because of racism.”

When there is communion— when we are all working from the same foundation, when we’re all talking, with specificity, about the same ideas and approaches— we win, together. This project, in my view, helps bring that communion.

This work was done in the context of our KCIC Deep Dive, where we are part of a Knight Foundation cohort representing a diverse set of approaches to expanding community information and increasing community engagement. 

Crowd at Chicago Police Accountability Task Force Community Meeting #2

Announcing the May Connect Chicago Meetup: IT Career Training with the Center for Changing Lives

Denise Linn

Our next Meetup will feature the Center for Changing Lives and their new IT Career Preparation Program. This program takes participants on a learning pathway from basic digital skills to job preparation in the information technology field.

The Connect Chicago community will learn about this program, hear about the program’s progress and lessons learned, and have a larger discussion about IT training prerequisites and digital skill learning pathways in Chicago. Lunch will be served. Join us!

Event: Center for Changing Lives’ IT Career Preparation Program

Where: The Chicago Community Trust

When: Wednesday, May 25th from 11am to 1pm

Come join a cross-sector discussion on IT training. Come meet and network with computer trainers, nonprofit professionals, and fellow residents who care about the digital lives of Chicagoans. Our special guests will include the coaches, instructors, and students from the Center for Changing Lives.  RSVP at this link.

Mayor Omar

Mayor Rahm Emanuel and Omar Damacela, the Digital Literacy Coach for the Center for Changing Lives, at the Connect Chicago Launch on April 16th

About the IT Preparation Program

According to their flyer:

“Center for Changing Lives’ Information Technology Career Preparation Program is designed to support you in setting and achieving your IT employment goals through comprehensive training in career-readiness, foundational computer science and digital literacy skills, and CompTIA A+ Certification. After completing this 32-week program, you will be ready to enter the IT field as a Help Desk Associate, Installation Technician, and User SupportTechnician – jobs starting at $13-$15 per hour.”

 

About The Center for Changing Lives

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“Key Coaching Points” – tips we saw on the wall of the Center for Changing Lives during a site visit.

The Center for Changing Lives (CCL) is a LISC Chicago Financial Opportunity Center. CCL partners with participants to uncover possibilities, overcome barriers, and realize their potential. Its work includes coaching on financial, employment and resource mobilization goals that enhance lives, training and skill enhancement opportunities, and advocacy and organizing on economic policy and practices that open up opportunities and resources.

Smart Chicago’s Recap of the Connect Chicago Launch

Denise Linn

On April 16th, a coalition of public and private partners announced the next chapter in Chicago’s digital leadership: Connect Chicago. Smart Chicago joined the Chicago Public Library, LISC Chicago, World Business Chicago, Chicago Public Schools, the Chicago Public Library Foundation, the MacArthur Foundation, the Connect Chicago Technology Advisory Council, and Mayor Rahm Emanuel in launching this initiative.

Omar talking

Internet access is key, but Connect Chicago doesn’t stop there. Connect Chicago seeks to increase access to the Internet, increase digital skills, and increase civic & economic engagement through technology. This will be accomplished by investing in leadership, the scaling of evidence-based programs, and innovation.

Mayor Rahm Emanuel held up Connect Chicago as an example of what can be accomplished through public-private partnerships. Through Connect Chicago, digital learning opportunities will be made available citywide through Chicago Public Library Branches and LISC Financial Opportunity Centers.

Mayor Logo

Smart Chicago is proud to be the home for this important work. Connect Chicago speaks to two of our focus areas: access and skills. From our seat at the Chicago Community Trust, we have hosted and encouraged a community of practice around digital equity through Connect Chicago Meetups. The trainers and community organizations involved work everyday to close technology gaps. We will continue to build community, collaboration, and innovation across the entire ecosystem.

See this blog post by Dan X. O’Neil to access pictures and see the press release from Mayor Rahm Emanuel.

For more information on Connect Chicago, visit connectchicago.org. To get involved and receive regular updates about Connect Chicago, fill out this form.

Smart Chicago’s Twitter Recap of the Connect Chicago Launch

Mayor Emanuel Launches Connect Chicago Initiative to Help Close the Digital Divide in Chicago

Smart Chicago
Brenna Berman Connect Chicago

Brenna Berman speaks at the launch of Connect Chicago.

Today we launched Connect Chicago, our initiative to make Chicago the most skilled and connected digital city in America. Following is a roundup of the day.

Here’s the compete text of a press release from Mayor Rahm Emanuel. 

MAYOR EMANUEL LAUNCHES CONNECT CHICAGO INITIATIVE TO HELP CLOSE THE DIGITAL DIVIDE IN CHICAGO

Initiative Will Make Digital Skills Training Available at Nearly All Chicago Public Libraries

Mayor Rahm Emanuel and a coalition of public and private partners today launched Connect Chicago — a civic leadership initiative to make Chicago the most skilled and connected digital city in America. Connect Chicago will expand digital skills training throughout the city, and to nearly all Chicago Public Library locations.

“By teaching digital skills, we give Chicago a stronger and more dynamic economy,” Mayor Emanuel said. “Connect Chicago will allow us to expand digital skills training throughout the city and benefit residents of all ages in every neighborhood.”

Connect Chicago will expand digital access and training resources across the city by expanding evidence-based programs in partnership with trusted institutions with a history of serving low-income Chicagoans. Initial investments announced today include the citywide expansion the Chicago Public Library’s CyberNavigator program, which provides computer tutors who help provide access to information resources for adults and youth. The expansion will take CyberNavigators from 48 public library branches to nearly all of the 80 branches across the city, creating an additional 350-400 new training hours per week across Chicago.

“The Library has made it a priority to provide critical tools and resources for adults to learn digital skills,” said Chicago Public Libraries Commissioner Brian Bannon. “This exciting collaborative approach will allow CPL to serve as an access point to digital skills in every neighborhood, through our 80 locations across the city.”

Connect Chicago will also fund the integration of digital skills training into Local Initiatives Support Corporation (LISC) Chicago Financial Opportunity Centers’ programming. Under this investment, LISC Chicago projects to train 1,000 more residents in digital skills during 2016 – 50 percent more than their current capacity. In 2011, LISC Chicago found that patrons who participated in digital skill training alongside other support services at financial opportunity centers were 50 percent more likely to get a job than those that didn’t.

Connect Chicago is the next chapter in Chicago’s commitment to digital access and skills. It is rooted in two recent citywide plans created under Mayor Emanuel’s leadership: the City of Chicago Tech Plan as well as World Business Chicago’s Plan for Economic Growth & Jobs.
“Through investments in coordination, programs, and innovation, we believe Connect Chicago will expand and sustain a thriving digital ecosystem that unleashes Chicago’s economic potential and improves the lives of its residents,” said Jeff Malehorn, President and CEO of World Business Chicago.

Connect Chicago brings together the public and private sectors to focus on neighborhood economic development. Private sector partners include Cisco, Clarity Partners, Comcast, Get IN Chicago, Gogo, The John D. and Catherine T. MacArthur Foundation, Microsoft, Motorola Mobility Foundation, The Otho S.A. Sprague Memorial Institute, and Sprint. Over the next three years, Connect Chicago aims to raise at least $10 million to strengthen Chicago’s digital foundations and expand this network of programming.

“By bringing these partners together, we are able to do something unique for Chicago,” said Dan X. O’Neil, executive director, Smart Chicago Collaborative. “It allows an unprecedented alignment and coordination of the city’s technology assets.”

“Internet access is important, because it helps kids succeed in school and families participate more fully in their communities and in the economy,” said Matthew Summy, Comcast’s regional vice president of External and Government Affairs. “Comcast is deeply committed to closing the digital divide and to that end in 2011 launched the nation’s largest broadband adoption program for low-income families, Internet Essentials. Since then, nearly 35,000 Chicago families – or about 140,000 individuals – have gained access to the Internet at home through the program.”

“Connect Chicago is a shining example of Chicago’s commitment to digital access and skills,” said Shelley Stern Grach, Director of Technology and Civic Engagement at Microsoft. “We’re proud to be a founding supporter of this innovative initiative to expand 21st century resources across our city.”

For more information on Connect Chicago, visit connectchicago.org.

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The citywide expansion of CyberNavigators through Connect Chicago builds on the support of the Chicago Public Library Foundation, which has supported the CyberNavigator Program since 1998. There is high demand for CyberNavigator assistance across the city. The expansion will take CyberNavigators from 48 public library branches to over 75 branches, creating an additional 350-400 new training hours per week across Chicago.

Here’s a complete set of royalty-free photos to use in relation to the launch.

Here are posters we used to show the top-level goals, our current investments, and other facts about the program:

Here’s some of the new stories written about the launch:

Emanuel touts plan to expand cyber use in city

By Marwa Eltagouri, Chicago Tribune
 In 2013, broadband adoption on home computers and devices was lowest in neighborhoods such as West Garfield Park, Burnside and Brighton Park, as well as other African-American and Latino neighborhoods where poverty rates are high, according to the study. While the majority of people without broadband still connect to the Internet with their smartphones or public computers, the research showed they’re limited in their Internet use and are far less likely to use online courses or access online job applications.

 

City Launches Connect Chicago Initiative To Expand Digital Skills Training

By Mike Krauser
“It’s not dependent on your zip code, it’s not dependent on your neighborhood, it’s not dependent on your race or income,” Emanuel said. “Everybody will have the access to be part of the 21st century in the sense of what technology is and be conversant.”

Code for Miami is a Knight Cities Challenge winner for CUTGroup

Sonja Marziano

Today, Code for Miami, a Code for America brigade, was announced as a Knight Cities Challenge winner for their Miami Civic User Testing Group. The goal of the Miami Civic User Testing Group is “Ensuring that people building local government technology use real-world feedback throughout the development process by creating a user testing group that will identify user experience issues more quickly, while making websites and apps more accessible.”

As a flagship Smart Chicago program, the Civic User Testing Group (CUTGroup) has helped to establish sustained, meaningful collaboration with residents around data and technology. Code for Miami plans to implement the CUTGroup processes and methodologies laid out in our documentation, and we will be working with Code for Miami to help with the process of building a CUTGroup through the CUTGroup Collective.

We recently launched the CUTGroup Collective as a way to convene organizations and institutions to help establish new CUTGroups in other cities and create a new community to share and learn from one another. Smart Chicago’s CUTGroup and CUTGroup Collective have also been supported by the Knight Foundation through the Community Information Challenge Grant that was awarded last year to “continue to design, build and demonstrate the power of digital tools to the community and empower residents to use news and information to improve their quality of life.”

We look forward to work with and learning lessons from Code for Miami’s experience of building a CUTGroup and helping other cities also learn from those experiences.

Congratulations to the Code for Miami team – Rebekah Monson, Ernie Hsiung, and Cristina Solana!